Document Type : Original Research Article

Authors

• Lakshmi Prasad Padhy ¹
• Ipseeta Satpathy ²
• B.C.M. Patnaik ²

¹ Research Scholar, School of Management, KIIT Deemed to be University (Institute of Eminence) Bhubaneswar, India

² School of Management, KIIT Deemed to be University (Institute of Eminence) Bhubaneswar, India

Abstract

This study addressed the issue of lack of understanding of internal marketing orientation in Small Fiancé Banks of India. The purpose of the study was to explain the internal marketing orientation and its consequences in Small Finance Banks (SFBs). A purposive sampling technique was used to select an SFB as single case for the study. The findings of the study confirmed that Internal Marketing Orientation (IMO) has positive bearing on Internal Aspects of Performance (IAP) in SFB and IMO has a positive influence on both External Aspects of Performance (EAP) and External Marketing Orientation (EMO).

Graphical Abstract

Keywords

• Internal marketing (IM)
• internal market orientation
• internal aspects of performance (IAP)
• external market orientation (EMO)
• external aspects of performance (EAP)
• small finance bank (SFB)

Main Subjects

• Management in Chemistry